OPEN JUMP FAQs
Q. Are you open every day?
A. Yes, we are open 7 days a week, but always check our website or call for updated hours. We close to the public when we have private parties and large school groups.
Q: My child is a small 11 year old. Can he/she still jump?
A: No, due to insurance restrictions we cannot allow any kids over 10 years old to jump
Q. As a walk-in customer, may we bring to Jumpers or have pizza delivered?
A. No, Jumpers only allows individually packed lunches. NO pizza or fast food meals are permitted. (Packed lunches Monday through Friday ONLY)
Q. As a walk-in customer, may I have my own party in the lobby?
A. No. We do not allow any parties unless they are scheduled through Jumpers. We do not allow pizza, cake, cupcakes, presents, party favors and YES...even singing "Happy Birthday" in our facility without having a scheduled party.
Q. Are socks required?
A. Yes, socks are required for ALL jumping guests. Bare feet are not permitted in our facility.
Q. What if we forgot our socks?
A. Jumpers has socks available for purchase.
Q. Do you have food for sale?
A. Yes, we have snacks, water, Gatorade and soda for purchase in our vending machines.
Q. Does Jumpers have arcade games?
A. Yes, we have a limited number of arcade games including Ms. Pac Man, Toy Taxi, Zoo Catcher, Candy
Claw, and Pinball.
Q. Can we leave Jumpers and come back later?
A. No, re-entry is not allowed.
Q. How do I book my Jumpers party?
A. We take all bookings either over the phone or in person. That way we can go over all the details of your party.
Q. When I book my party, does Jumpers require a deposit?
A. Yes. Jumpers requires a $100 non-refundable deposit for Premium Parties and a $400 non-refundable deposit for Private Parties. This guarantees your selected time and private party room.
Q. How can I pay for my party?
A. Jumpers accepts cash, check, Visa, MasterCard, Discover, and American Express. The final balance is due at the end of your party.
Q. How many guests can I invite?
A. A total of 11 children (birthday child and 10 friends) are included in the Premium Party package. You may invite additional children for an extra fee. (see next question/answer) Children under 18 months are free and not included in the guest count.
Q. What if I have more than 10 guests?
A. You will be charged $10 per additional child on weekends and $9 per additional child on weekdays for each guest over the 11 children that are included with the Premium Party package. We have a maximum of 25 children per room.
Q. Do you have mini-parties available?
A. Yes, we have a mini-party option available Monday through Thursday between the hours of 10am and 2pm. See Mini-Party pricing, under the Pricing tab, for more details.
Q. Can I rent out Jumpers for a Private Party?
A. Yes, see Pricing tab for details.
Q. What happens if I need to cancel my party, do I get my deposit back?
A. Jumpers requires 48 hours advance notice to re-book, deposits are nonrefundable.
WHAT TO BRING TO YOUR PARTY
Q. Can I bring in my own food for the party?
A. The ONLY food you can bring in is CAKE/CUPCAKES, fruit and/or veggie tray and water bottles. Absolutely no other food may be brought.
Q. What else do I need to bring in besides my cake?
A. Candles for the birthday cake are the only other thing you must bring.
Q. Can I bring my own paper products?
A. We provide plates, forks, cups and napkins. We have "Happy Birthday" themed paper products, but if you would like to bring your own paper products, you may do so. Our party rooms are already decorated and NO decorations may be hung in the party rooms.
Q. Can I bring in my own decorations?
A. Unfortunately, we do not allow anything to be hung from our walls. We do have our rooms decorated in a party theme that is fun and colorful.
Q. May I bring in a piñata?
A. For safety reasons, we do not allow piñatas.
BEFORE YOUR PARTY
Q. When do I need to know my final head count if I am ordering pizza, balloons, or party bags?
A. Our staff will call you the Wednesday before your party to get a final estimated head count. Please note that you will ONLY pay for the extra number of children over the 11 that arrive for your party.
Q. Can I bring my own party favors?
A. Yes, you may bring your own if you would like. We also have party bags available for purchase.
Q. How much are the party bags and what is in them?
A. Party bags cost $3.75 each. The contents vary, but can include things such as stickers, whistles, toys, candy, etc. They always include six toys, one candy necklace, and a dollar off coupon for their next visit.
Q. Do you sell balloons?
A. Yes, latex balloons are available in red, orange, yellow, green, blue and purple. See Party Extras for pricing.
DURING YOUR PARTY
Q. Do I have to pay for guests that don’t come if they were included in the final head count?
A. No, you only pay for the package of 11 children (Premium Party) plus any additional kids that walk through the door on the day of your party, if any. If your estimate was a little over or a little under, that’s no problem at all!
Q. What if my guests bring siblings?
A. Upon check-in, a Jumpers staff member will give the invited guests a party wristband. Uninvited siblings may be paid for separately by their own parent and can jump in the play area and join the party celebration for pizza and cake.
Q. What do my guests do with the gifts they bring for my child?
A. As your child’s guests arrive, we will take the gift and put it in your child’s designated gift bag, so they will be ready for you to take home.
Q. Will there be someone in the party room to serve my pizza, juice, and cake?
A. Yes, a party host will be in your room to serve your guests. They will serve the pizza, cut and serve your cake, and do what needs to be done to make your child's birthday a happy and memorable occasion. We will be sure you have everything you need to serve your guests. Plates, napkins, cups, forks, etc. are all included.
Q. Do I have to order more pizza if there are more than 11 kids?
A. No, there is always enough pizza for the children. One pizza will be added for every 5 additional children; it is included in the extra price. (Ex:) 16 children = 3 pizzas, 21 = 4 pizzas, etc.
Q. Can I add additional pizzas for the adults?
A. Yes! We will get your pizza order for the adults about 30 minutes after your party starts. We can give you guidance on the number of pizzas to order so that you don't end up with too much or too little pizza.
Q. How much is extra pizza and soda?
A. An extra large plain pizza is $13.50 and 2 liter bottles of soda are $3. You can order additional pizza and soda 30 minutes after your party starts.
Q. Will I have the whole facility to myself during my party?
A. No, unless you are having a PRIVATE birthday party, we cannot guarantee your party will be the only one.
AFTER YOUR PARTY
Q. Where do I pay the remaining balance?
A. The staff at the front desk will be happy to help you with that.
Q. May I tip the party host?
A. Yes, it's not required, but greatly appreciated.